Case study — eGovernment

gov.gr

A unified experience. An innovative mission.

Visit the live platform

Industry: eGovernment
Scale: National
Category: Portals

10M+Citizens can use gov.gr instead of visiting an office

2,000+public services, in one search bar

100+authorities and their services included

01 — The challenge

Thousands of services. One citizen at a time.

Before consolidation, accessing a public service in Greece meant knowing which office handled it, when it was open and what to bring. Repeated separately for every certificate, permit, and form.

At the same time, existing digital services were difficult to track and understand.

2,000+public services

→ gov.gr

02 — The impact

One single touchpoint

Before

Find the right office for each service
Learn each office's own process
Visit in person, during working hours
Repeat separately for every certificate or permit

With gov.gr portal

One platform for public services
One search, instead of many offices
Available any time, from any device
A digital assistant to guide the request

03 — The importance

Citizen experience, at national scale

According to public data, the unified experience strategy contributed as part of the broader national digital strategy for a massive digital acceleration and improvements for digital eGovernance, counting more than 400M of annual savings.

Adoption

The brand is widely recognized as the 2nd strongest in the country.

Integration

A previously fragmented public-sector ecosystem, now unified.

Simplicity

Thousands of services, now delivered coherently.

Consistency

Common patterns, structures and standards everywhere.