Pixelocracy
Classical government architecture, digital portal
Case study — eGovernment

One place, always on.

A centralized portal to access public digital services. One seamless experience to navigate.

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Industry
eGovernment
Scale
National
Category
Portals
10M+audience supported
2,000+services catalogue
100+authorities included
01 — The challenge

Thousands of services. One place.

Before consolidation, accessing a public service in Greece meant knowing which office handled it, when it was open and what to bring. Repeated separately for every certificate, permit, and form.

At the same time, existing digital services were difficult to track and understand.

2,000+public services
02 — The impact

One single touchpoint

Before

  • Find the right office for each service
  • Learn each office's own process
  • Visit in person, during working hours
  • Repeat separately for every certificate or permit

After

  • One access point for all services
  • One search, instead of many offices
  • Available any time, from any device
  • A single source of content to navigate
The digital portal

03 — The importance

Citizen experience, at national scale

Adoption

A unified experience is key for massive adoption.

Integration

A previously fragmented public-sector ecosystem, now accessible.

Simplicity

Thousands of services, now delivered coherently.

Consistency

Common patterns, structures and standards everywhere.

Common language for digital access

A vast service landscape easier to navigate

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