In order to decongest all CSC and help protect citizens from the COVID-19 pandemic, a holistic approach took place that included the design, development and launch of an easy to use platform for all employees and citizens. The main goal set from the public administration experts was the automation of the whole process, that would help to avoid crowding in local CSCs. At the same time, the ambition was to create a tool that gathers information and data and helps the decision making process during the pandemic crisis and after.

Key to this successful project was to build trust and constant communication with the client. As a result, the whole structure helped both sides to identify issues instantly and continuously develop the platform.